Human, Inc. Privacy Policy

Effective Date: April 18, 2019

Welcome to Human, Inc. (“Human,” “we,” “us,” or “our”).  Our Privacy Policy explains:

(a) how Human directly or indirectly collects personally identifiable information via

1) our website www.humaninc.com, www.humanheadphones.com, and any other websites associated with our brands or products directed to this Privacy Policy (the “Websites”),

2) our products (e.g., Human Headphones), and

3) our applications and services (e.g., our mobile app), and

    (b) how we use this information.

    Our Privacy Policy applies to all visitors, users, and others who access the Websites, our products, our applications, and our services (collectively the “Human Services”) or provide information to our third-party partners for our use (collectively, “Users”).  By using our Website or providing information to our third-party partners for our use, you understand and agree to the following.

    Contents

    WHAT IS PERSONAL INFORMATION?

    INFORMATION THAT WE COLLECT ABOUT YOU

    OUR TOOLS FOR COLLECTING YOUR INFORMATION

    HOW WE USE YOUR INFORMATION

    SHARING YOUR INFORMATION

    HOW WE STORE YOUR INFORMATION

    YOUR CHOICES ABOUT YOUR INFORMATION

    CHILDREN'S PRIVACY

    OTHER WEB SITES AND SERVICES

    OUR SOCIAL MEDIA AND RELATED SITES

    HOW TO CONTACT US

    CHANGES TO OUR PRIVACY POLICY

    WHAT IS PERSONAL INFORMATION?

    Personal information is any information that can be used to identify someone, directly or indirectly.  Your personal information may include your name, an identification number unique to you, your email address, your location or physical address, your messages or comments, or various other factors specific to you or your identify.


    INFORMATION THAT WE COLLECT ABOUT YOU

    Our Privacy Policy applies to information that we collect and use about you.  We may gather information about you in multiple ways: (1) information you provide to us directly, (2) information we collect from you indirectly, and (3) information we collect from other sources.

    1) We collect information you directly provide to us via the Human Services.  Examples include:

    a) Your name, email address, and other information included in communications provided to Human, such as when you subscribe to receive emails featuring Human’s product updates.

    b) Your name, email address, physical address, messages, and other information submitted in forms included on our Websites; and

    c) Your name, email address, and other information submitted as part of Human-sponsored surveys or marketing communications in which you participate.

      2) We collect analytics information and other information regarding things you do on our Website.

      a) We may collect and aggregate information about how you and other Users use our Website.  For example, this information may include the types of content you view or engage with, the frequency and duration of your activities, Website traffic, and/or usage trends for the Websites.  Other examples of this information may include the web pages you visit, the add-ons installed on your browser client, and other information that assists us in improving the Websites.  In some instances, we may combine your analytics information with analytics information from other Users so that the combined analytics information cannot reasonably be used to identify any particular individual User.

      b) We collect information from or about the computers, phones, or other devices that you use to access our Website.  This information may include characteristics of your devices, such as the operating system, hardware version, geolocation data, device settings, file and software names and types, battery and signal strength, and various device identifiers.  Other technical information we may collect includes: the date and time of your access of the Websites; URL addresses visited on the Websites; Internet domain and IP address from which you access the Websites; the type of browser you use to access the Websites; and the URL address of any referring pages.

      3) We may collect other information about you from other sources.  For example, we may gather information that you post publicly on Facebook, Instagram, LinkedIn, blogs, chat rooms, other social media sites, regarding things you do on our Website.

      4) We do not collect your financial information. Via our third party payment gateway, Braintree Payments, your credit card information or similar information is passed through for payment processing as a one time financial transaction for purposes of eCommerce order placement.  In cases of product returns, you may also authorize our customer care team to place an order for replacement product, or provide card information for a future debit of your orders, in case of customer liability.


        OUR TOOLS FOR COLLECTING YOUR INFORMATION

        We utilize the following technologies and tools to collect, manage, and analyze your information.

        • 1) Cookies and similar technologies:
          • a) Generally, cookies are small files that a website or a service provider stores on your device via your browser client.  Cookies enable systems to recognize your browser and capture and remember your information, including your Internet Protocol address, user agent information (browser version, OS type and version), and device-provided identifiers.  Systems typically use cookies to track your activities on a website (e.g., pages visited, links clicked on, etc.), and to record information about you so when you return to the site, the site can provide you with customized features.
          • b) A cookie may be a “persistent” cookie or a “session” cookie.  Session cookies are lines of text that is stored temporarily in your web browser’s memory cache, and will stay on your device until your browsing session ends, at which time it will be deleted/destroyed automatically.  Persistent cookies remain on your device until they expire or until you delete them.  Persistent cookies are accessed whenever you re-visit the Websites that put them there. This lets that website remember what you did the last time you visited.
          • c) When you visit our Website, we may use cookies and/or similar technologies like pixel tags, web beacons, and local storage to collect information about how you use our Website.  We may use cookies and/or similar technologies to help us understand your preferences based on previous or current site activity and to help us compile aggregate data about site traffic.  If you have directly provided us with identifying information (e.g., your email address), we may use cookies to associate your activities on the Websites with your identifying information.  We may also use cookies to keep from showing you pop-ups repeatedly.
          • d) We may ask advertisers or third-party service providers to serve ads or to provide services to your devices.  These advertisers or third-party service providers may utilize their own cookies or similar technologies or our cookies or similar technologies to provide you with ads or other services.  Other companies’ use of cookies and similar technologies is subject to their own respective privacy policies and are in no way connected or governed by Human’s Privacy Policy.
          • e) We utilize third-party analytics tools (e.g., Google Analytics, as described below) that we rely on to collect and analyze your information, and these third-party analytics tools may utilize cookies to store your information on your device and to retrieve your information from your device.  Google Analytics uses persistent cookies to determine if you have visited the Websites before (i.e., whether you are a “returning” User or a “new” User).

        • Log file information:
        • Log file information is automatically reported by your browser client each time you make a request to access (i.e., visit) a webpage or app.  It can also be provided when the content of the webpage or app is downloaded to your browser or device.
        • When you use our Website, our servers or third-party servers may automatically record log file information, which may include your web request, Internet Protocol address, browser type, referring/exit pages and URLs, number of clicks, and how you interact with links on the Websites, domain names, landing pages, pages viewed, and other such information. We may also collect similar information from emails sent to Users which then help us track which emails are opened and which links are clicked by recipients.  The information allows for more accurate reporting and improvement of the Websites.
          • Device identifiers:
            • Device identifiers are small data files or similar data structures stored on or associated with your mobile device and may be used to identify your device.  A device identifier may be stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by Human.
            • We may access, collect, monitor, store on your device, and/or remotely store one or more device identifiers.
            • A device identifier may deliver information to us or to a third party partner about how you browse and use the Websites and may help us or others provide reports or personalized content and ads.  Some features of the Websites may not function properly if use or availability of device identifiers is impaired or disabled.
            • Google Analytics
              • Google Analytics is a web analysis service provided by Google Inc. 
              • We use Google Analytics to track and examine your usage of our Website.  For example, we use Google Analytics to collect your information (which may be stored as a cookie on your device) when you visit our Website.  This information is sent to a Google data collection server, which aggregates various data from you and other Users.  This information is compiled and sent back to us as various types of analytical information, such as the number of Users that have visited our Website or an average number of times that Users interacted with a portion of our Website.
              • For more information about Google’s Analytics Solutions services, please visit https://www.google.com/analytics/.


              HOW WE USE YOUR INFORMATION

              In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information that we receive to:

              • customize the advertising and content you see;
              • fulfill your requests for products, services, and/or information;
              • improve our services;
              • contact you;
              • conduct research;
              • personalize your experience on the Websites by allowing us to deliver the type of content and product offerings in which you are most interested;
              • send periodic emails regarding our products and services;
              • remember information so you will not have to re-enter it during your visit or the next time you visit the Websites;
              • provide personalized content and information to you and others, which could include online ads or other forms of marketing;
              • provide, improve, test, and monitor the effectiveness of our Website;
              • develop and test new products and features;
              • monitor metrics such as total number of visitors, traffic, and demographic patterns; and
              • diagnose or fix technology problems.


              SHARING YOUR INFORMATION

              We will not rent or sell your information to third parties outside Human without your consent, except as noted in this Privacy Policy.

              Parties with whom we may share your information:

              • Now or in the future, we may share your information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part of the same group of companies that Human is part of, or that become part of that group (“Affiliates”). Affiliates may use this information to help provide, understand, and improve the Websites (including by providing analytics) and Affiliates' own services (including by providing you with better and more relevant experiences).
              • We also may share your information—as well as information obtained from third-party analytics tools, cookies, log files, device identifiers, and/or location data—with third-party organizations that help us provide the Websites to you.  These third-party organizations will be given access to your information only to the extent reasonably necessary to provide the Websites under reasonable confidentiality terms.
              • We may also share certain information such as cookie data with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.
              • We may transfer information to vendors, service providers, and other partners who globally support our business, such as providing technical infrastructure services, analyzing how our Services are used, measuring the effectiveness of ads and services, providing customer service, or facilitating payments.  These partners must adhere to confidentiality obligations consistent with this Privacy Policy.

              In the event of a change of control:

              • If we sell or otherwise transfer part or the whole of Human or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information may be among the items sold or transferred. The buyer or transferee will be obliged to honor the commitments we have made in this Privacy Policy.

              Responding to legal requests and preventing harm:

              • We may access, preserve, and share your information in response to a legal request (e.g., a court order or subpoena) if we have a good faith belief that we are required to disclose your information under the law.  This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that disclosure is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with appropriate international standards.
              • We may also access, preserve and share information when we have a good faith belief that such usage of your information is necessary to:
                • To detect, prevent, and address fraud or suspected fraud and other illegal activities;
                • To protect ourselves, you, and/or others; and
                • To prevent death or imminent bodily harm.

              • We may access, process, and/or retain your information for an extended period of time when your information is the subject of a legal request or obligation, governmental investigation, or investigation concerning possible violations of our terms or policies, or otherwise to prevent harm.


              • HOW WE STORE YOUR INFORMATION

                Storage and Processing:

                • Some or all of your information may be stored, processed, and/or analyzed on servers located in the Unites States or in one or more other countries, such as in the European Union. The laws applicable to the protection of personal data in such countries may be different from those applicable in your home country. If you are located in a region having laws governing data collection that differ from U.S. law, please note that we may transfer your information to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.  Accordingly, by using the Websites, you consent to the transfer of your information outside of your home country.

                How we protect your information:

                • We use commercially reasonable safeguards to help keep the information collected through the Websites secure.  However, Human cannot ensure the security of any information you transmit to Human or guarantee that information collected from your use or interaction with the Websites may not be accessed, disclosed, altered, or destroyed.  Further, we are not responsible for the functionality, privacy, or security measures of any other organization.


                YOUR CHOICES ABOUT YOUR INFORMATION

                • You may unsubscribe from email communications that you receive from us by clicking on the “unsubscribe link” provided in such communications.
                • You may access your device’s or browser’s settings to choose whether browser cookies are set and/or to delete cookies stored on your device. For more information about these controls, visit your browser or device's help material. Follow the instructions provided by your website or mobile browser to modify your cookie settings. Please note that if you set your browser to disable cookies or other technologies, certain features of our Website may be disabled or may operate less effectively.
                • You may contact us at support@humaninc.com to determine what information we have that is associated with you.  You may also contact us to correct, complete, update, or delete information that we have collected related to you if such information may be reasonably associated with you (e.g., information that has not been anonymized or scrubbed of personal identifying information).
                • You may opt-out of having your information tracked and examined using Google Analytics by installing a browser plug-in available at https://tools.google.com/dlpage/gaoptout.

                How long we keep your information:

                • Human, our Affiliates, or our third-party service providers may retain your information for a commercially reasonable amount of time for backup, archival, analytical, and/or auditing purposes.


                CHILDREN'S PRIVACY

                Human does not knowingly collect or solicit any information from anyone under the age of 13. The Websites and its content are not directed at children under the age of 13.  In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible.  If you believe that we might have any information from or about a child under 13, please contact us at general@humaninc.com.


                OTHER WEB SITES AND SERVICES

                We are not responsible for the practices employed by any websites or services linked to or from our Website, including the information or content contained within them.  Our Privacy Policy does not apply to those third-party websites or services.  Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party's own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service and you allow them to access your User Content you do so at your own risk.


                OUR SOCIAL MEDIA AND RELATED SITES

                We use some social media tools and websites to interact with Users.  Human’s privacy and other web policies do not apply to these third party sites and we encourage you to read the policies of the third party site when deciding whether to use it.  Our official “social media” sites and other related sites are:


                HOW TO CONTACT US

                If you have any questions about this Privacy Policy or the Websites, please contact us at general@humaninc.com.


                CHANGES TO OUR PRIVACY POLICY

                Human may modify or update this Privacy Policy from time to time at our discretion, so please review it periodically. If we make material changes, we will post an updated Privacy Policy on this page and change the effective date.  We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of the Websites after any modification to this Privacy Policy will constitute your acceptance of such modification.